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Returns & Refunds

Returns & Refunds

21 days to return

We are happy to refund or exchange any item (excluding sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions: http://nukka.ro/terms-and-conditions/).

How to Return?

  • Send us a email at shop@nukka.ro requesting a return. We will send you a return form to complete.
  • Fill in the returns received by email, stick the address label on the parcel.
  • Package your items carefully, with each item in its original perfect condition and all labels attached.
  • Items must be in their original, undamaged box (if delivered in a box) as it is considered part of the item. Otherwise use a protective packaging.
  • Remember to label your parcel ‘ Returned or RETURN‘.

What happens next?

    • Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
    • The details of this will also be posted to your account.
    • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid cash upon shipping, we can refund only in your bank account which you will provide on your return form.
  • Please return to the company name and address on the invoice received with your order.

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